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Diagram believes that innovative healthcare research cannot be distilled to a repeatable process, but needs to be custom fit to the needs of a service, product or population.

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HOW WE PARTNER

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Participatory Research Methods

Over 20 years of healthcare experience has taught us that creativity is the seed of innovation. We produce designed stimuli and curate discussions that asks members of a community, patients and health care professionals to participate as experts in the design process, not to be designers themselves. 

Our approach does not focus on validation but partnership that informs development and reduces risk along the process. We are mindful of the visible and invisible hierarchies that exist in healthcare and use methods of appreciative inquiry that focuses not solely on what’s not working but also on what could be.   

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Designing the Right Research for Your Research Question

One of the biggest challenges to innovative healthcare research is finding the right research approach. There are often multiple factors to consider when determining the best research path. Pressure can build when the speed of the decision that needs to be made is weighed with equally important decisions such as the ideal research participant profile. We design studies that optimize your return based on your needs.

Our research library is filled with creative, participatory, collaborative and community-centered methods that allow us to design with people rather than for them. We include those affected by gaps in care–early and often–to ensure that key voices are not lost in the development of products and services From the scientists and engineers who formulate the way a patient might administer a therapy to the doctors and primary investigators who seek to work with underserved communities we collaborate to build research programs that uncover the most critical unmet needs. 

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Develop Programs and People that Amplify the Patient Voice

Integrating the patient perspective may be a mandate for teams, but it is not often clear how to do this in a way that creates maximum impact and informs decisions.

Diagram incorporates the patient voice in the purest way—from their mouths to the ears of decision makers. Whether it’s for a strategic worksession or a presentation to the FDA, we work with patients to become ambassadors of their condition and speak to people in positions of power. We translate patients’ unique values into stories that create meaning that teams can use to drive solutions and connect to their ideas. We believe these approaches create reciprocal relationships that are critical in making healthcare better. 

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