Senior MANAGER - DESIGN RESEARCH

We are looking for someone who wants to improve the patient experience in healthcare. This senior manager position means that you are adept at both observing and creating. You know how to ask the difficult questions in creative and inventive ways that make people want and know how to answer them. You know how to gather deep human understanding in creative, quick and actionable ways. You want to blend business needs with human needs, wants, desires, and expectations, and most importantly you know how to make this actionable.

Diagram is a design studio and consultancy working in healthcare. We strongly believe that design can improve the patient experience. We work hard to bring patient insights and prototyping early in the process of development and maintain it as a function throughout the product or service evolution. We believe that each person has something to offer and can wear many different hats. We aren’t afraid to work on a hunch, get it wrong and build it again. We’re looking for similar individuals who are up for the challenge.

Responsibilities

  • Engage clients in diverse and novel research ideas and approaches (both generative and iterative)

  • Use narrative strategies to share, align and interact with various stakeholders

  • Develop research briefs, protocols, methods and approaches

  • Execute research (including recruitment oversight, discussion guides, etc)

  • Conduct thought-provoking analysis that goes beyond initial observations

  • Translate or synthesize research into actionable products/services

  • Guide and lead junior team members in research methods and needs

  • Lead in-field research projects from start to finish

Contributions

  • Share and communicate Diagram’s vision

  • Actively participate in building a creative, productive, fun studio environment

  • Develop collaborative, cross-functional approaches

  • Be self-initiated and bring new/relevant ideas to the table

  • Ability to travel

  • Must be able to work 100% in office

Skills/Experience

  • Demonstrate that you know how to get your hands dirty and make - not just talk

  • Must have lead multi-disciplinary internal and external teams

  • must be a good storyteller

  • A no-fear attitude when it comes to new methods and approaches

  • Know that sometimes you have to make it in order to know if it’s right

  • Simplify complex ideas

  • Work quickly and efficiently - be flexible and agile

  • Technical efficiency with Creative Cloud and Microsoft Office Suites

  • 3-4 years of research experience

  • Have a graduate degree or equivalent

  • 5-7 years of experience in a relevant field

  • Be collaborative and communicative

We are looking for a full-time position to work in our Chelsea office.
Be in touch here info at diagram office dot com.


Intern

We’re small so being an intern here means you’ll be IN it. We work hard when we have to, and believe that sometimes it’s a necessity to head out to an event or film for some inspiration.

You will work closely with the partners on projects ranging from healthcare companies to individual doctors. You’ll have exposure to a wide range of capabilities such as what it takes to get a co-creation session with patients off the ground and how to design for behaviors. You might even learn to make a mean green smoothie (training required).

If you’ve got the following, we’re keen to meet you:

  • Design background

  • Experience in healthcare is a plus, but not required

  • No fear of jumping in, even when the water is cold, rough, and it’s foggy outside

  • Be self-initiated and independent

  • Be willing to learn and be challenged

  • We’re looking for someone to be present in our space at least 2-3 days a week. We plan on putting in the time and energy to expose you to as much design and healthcare as you can stand.

If you’re interested, the first step is to submit a resume, cover letter, and portfolio to info at
diagram office dot com.

 


APPLY HERE!

Hope to see you here!