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About us


We believe that
design can change healthcare.

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About us


We believe that
design can change healthcare.

Diagram is a New York City-based design studio dedicated to improving healthcare experiences and health outcomes by seeing through the eyes of the patient.

We gather and translate insights from patients and providers that create better and meaningful experiences. Our expertise is in creating behavior change, supporting adherence, and designing tools that help patients better manage their conditions.

We also make a mean smoothie.


Miya Osaki  | Partner, Experience Design

Miya brings her skills in interaction design, human-centered research, storytelling, and behavior design to create experiences that improve outcomes and empower patients. Prior to Diagram, Miya served as Director of Experience Design at Johnson & Johnson's Global Strategic Design Office where she created innovative solutions to chronic conditions. She also received a Design Matters Fellowship with the UNICEF Innovation team, working on the One Laptop Per Child initiative. Miya teaches at the School of Visual Art’s Design for Social Innovation (DSI) Master’s program. She cohosts for Yah, No, a monthly podcast about starting a business at the intersection of design and healthcare.

Miya earned an MFA from Art Center College of Design, Media Design Program and a BA in Printmaking and Art History, UC Santa Cruz. She has received 2 patents and awards for her blood glucose meter UI designs.


Tina Park | Partner, Design Research

Tina has had significant experience in leading innovative research within healthcare organizations. At Johnson & Johnson's Global Strategic Design Office she pioneered a design research team implementing innovative research methods that uncover the voice of the patient. She has also held research posts at Stanford University Hospital working on Project HealthDesign – a grant funded by the Robert Wood Johnson Foundation and with the Palo Alto Medical Foundation on Diabetes management. She has served as an adjunct instructor in The School of Visual Arts’ master’s program, Design for Social Innovation. She also co-hosts the Yah, No monthly podcast with Diagram Partner, Miya Osaki.

Tina holds a BFA from Pratt Institute and an MFA from Art Center College of Design. Her work has been published in several textbooks and international journals.


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Timo Ho | Jr. Design Researcher

Timo takes from his background in industrial design and design research to support patient-centered innovations across healthcare.
Prior to joining Diagram, he collaborated with hospitals in Michigan to develop better approaches to patient-centered care, and designed education and facilitation tools to support glaucoma patients throughout their healthcare journey. For his graduate thesis, he developed a UI solution that integrated the benefits of electronic health records and physicians’ handwritten notes.

Timo holds a Master of Design in Integrative Design from the University of Michigan and a BS in Industrial Design from the National Taipei University of Technology (Taipei Tech). He had previous experiences in designing products and electronics before working in healthcare.


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Tory Flack | Studio Manager

Tory uses nearly 10 years of experience as a multimedia storyteller and producer to illuminate the full spectrum of the human experience. Her belief that storytelling can affect social change has fueled her work as a performer and theatre teaching artist across the country where she has facilitated workshops for adults with developmental disabilities and at-risk and homeless women. Tory has also performed in Forum Theatre, a space that invites dialogue about issues including race, class and gender. Her most recent endeavor, Project: Girl, is a film series inspired by true stories of girlhood that works to convey the nuances and layers of the female experience.

Tory holds a BA in English and Theatre Arts from the University of Iowa where she cultivated her love for learning, a passion she continues to pursue in her every day.


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Join our Team.
If you are passionate about improving the patient experience and excited to apply your talents across healthcare, we would love to hear from you! Our opportunities are listed below.



IN THE NEWS

 
 
 
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Contact


We are located in New York's "Silicon Alley".

Contact


We are located in New York's "Silicon Alley".

 

Our OFFICE

151 West 19th Street, 5A
New York, NY 10011

Direction:
Take the 1 to 18th St. Station and exit at the 19th St. exit.
Walk eastward 200ft, Diagram will be on your left side.  


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Careers


Design for good.

Careers


Design for good.


Senior MANAGER - DESIGN RESEARCH

We are looking for someone who wants to improve the patient experience in healthcare. This senior manager position means that you are adept at both observing and creating. You know how to ask the difficult questions in creative and inventive ways that make people want and know how to answer them. You know how to gather deep human understanding in creative, quick and actionable ways. You want to blend business needs with human needs, wants, desires, and expectations, and most importantly you know how to make this actionable.

Diagram is a design studio and consultancy working in healthcare. We strongly believe that design can improve the patient experience. We work hard to bring patient insights and prototyping early in the process of development and maintain it as a function throughout the product or service evolution. We believe that each person has something to offer and can wear many different hats. We aren’t afraid to work on a hunch, get it wrong and build it again. We’re looking for similar individuals who are up for the challenge.

Responsibilities

  • Engage clients in diverse and novel research ideas and approaches (both generative and iterative)

  • Use narrative strategies to share, align and interact with various stakeholders

  • Develop research briefs, protocols, methods and approaches

  • Execute research (including recruitment oversight, discussion guides, etc)

  • Conduct thought-provoking analysis that goes beyond initial observations

  • Translate or synthesize research into actionable products/services

  • Guide and lead junior team members in research methods and needs

  • Lead in-field research projects from start to finish

Contributions

  • Share and communicate Diagram’s vision

  • Actively participate in building a creative, productive, fun studio environment

  • Develop collaborative, cross-functional approaches

  • Be self-initiated and bring new/relevant ideas to the table

  • Ability to travel

  • Must be able to work 100% in office

Skills/Experience

  • Demonstrate that you know how to get your hands dirty and make - not just talk

  • Must have lead multi-disciplinary internal and external teams

  • must be a good storyteller

  • A no-fear attitude when it comes to new methods and approaches

  • Know that sometimes you have to make it in order to know if it’s right

  • Simplify complex ideas

  • Work quickly and efficiently - be flexible and agile

  • Technical efficiency with Creative Cloud and Microsoft Office Suites

  • 3-4 years of research experience

  • Have a graduate degree or equivalent

  • 5-7 years of experience in a relevant field

  • Be collaborative and communicative

We are looking for a full-time position to work in our Chelsea office.
Be in touch here info at diagram office dot com.


Intern

We’re small so being an intern here means you’ll be IN it. We work hard when we have to, and believe that sometimes it’s a necessity to head out to an event or film for some inspiration.

You will work closely with the partners on projects ranging from healthcare companies to individual doctors. You’ll have exposure to a wide range of capabilities such as what it takes to get a co-creation session with patients off the ground and how to design for behaviors. You might even learn to make a mean green smoothie (training required).

If you’ve got the following, we’re keen to meet you:

  • Design background

  • Experience in healthcare is a plus, but not required

  • No fear of jumping in, even when the water is cold, rough, and it’s foggy outside

  • Be self-initiated and independent

  • Be willing to learn and be challenged

  • We’re looking for someone to be present in our space at least 2-3 days a week. We plan on putting in the time and energy to expose you to as much design and healthcare as you can stand.

If you’re interested, the first step is to submit a resume, cover letter, and portfolio to info at
diagram office dot com.

 


APPLY HERE!

Hope to see you here!