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About us

We believe that design can change healthcare.


About us

We believe that design can change healthcare.

Diagram is a New York City-based design studio dedicated to improving healthcare experiences and health outcomes by seeing through the eyes of the patient.

We gather and translate insights from patients and providers that create better and meaningful experiences. Our expertise is in creating behavior change, supporting adherence, and designing tools that help patients better manage their conditions.

We also make a mean smoothie.

Miya Osaki brings her skills in interaction design, human-centered research, storytelling, and behavior design to create experiences that improve outcomes and empower patients. Prior to Diagram, Miya served as Director of Experience Design at Johnson & Johnson's Global Strategic Design Office where she created innovative solutions to chronic conditions. She also received a Design Matters Fellowship with the UNICEF Innovation team, working on the One Laptop Per Child initiative.

Miya earned an MFA from Art Center College of Design, Media Design Program and a B.A. in Fine Art and Art History, UC Santa Cruz. She has received 2 patents and awards for her blood glucose meter UI designs. 

Tina Park has had significant experience in leading innovative research within healthcare organizations. At Johnson & Johnson's Global Strategic Design Office she pioneered a design research team implementing innovative research methods that uncover the voice of the patient. She has also held research posts at Stanford University Hospital working on Project HealthDesign--a grant funded by the Robert Wood Johnson Foundation and with the Palo Alto Medical Foundation on Diabetes management.

She is currently an adjunct instructor in The School of Visual Arts’ masters program, Design for Social Innovation. Tina holds a B.F.A. from Pratt Institute and an M.F.A. from Art Center College of Design. Her work has been published in several textbooks and international journals.

Diagram's work has been featured in...

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We are located in New York's "Silicon Alley".


We are located in New York's "Silicon Alley".



151 West 19th Street, 5A

New York, NY 10011



Design for good.


Design for good.


We are looking for someone who is wants to improve the patient experience in healthcare. This senior manager position means that you are adept at both observing and creating. You know how to ask the difficult questions in creative and inventive ways that make people want and know how to answer them. You know how to gather deep human understanding in creative, quick and actionable ways. You want to blend business needs with human needs, wants, desires, and expectations, and most importantly you know how to make this actionable.

Diagram is a design studio and consultancy working in healthcare. We strongly believe that design can improve the patient experience. We work hard to bring patient insights and prototyping early in the process of development and maintain it as a function throughout the product or service evolution. We believe that each person has something to offer and can wear many different hats. We aren’t afraid to work on a hunch, get it wrong and build it again. We’re looking for similar individuals who are up for the challenge.


      engage clients in diverse and novel research ideas and approaches (both generative and iterative)
      use narrative strategies to share, align and interact with various stakeholders
      develop research briefs, protocols, methods and approaches
      execute research (including recruitment oversight, discussion guides, etc)
      conduct thought-provoking analysis that goes beyond initial observations
      translate or synthesize research into actionable products/services
      guide and lead junior team members in research methods and needs
      lead in-field research projects from start to finish


      share and communicate Diagram’s vision
      actively participate in building a creative, productive, fun studio environment
      develop collaborative, cross-functional approaches
      be self-initiated and bring new/relevant ideas to the table
      ability to travel
      must be able to work 100% in office


      demonstrate that you know how to get your hands dirty and make - not just talk
      must have lead multi-disciplinary internal and external teams
      must be a good storyteller
      a no fear attitude when it comes to new methods and approaches
      know that sometimes you have to make it in order to know if it’s right
      simplify complex ideas
      work quickly and efficiently - be flexible and agile
      technical efficiency with Creative Cloud and Microsoft Office Suites
      3-4 years of research experience
      have a graduate degree or equivalent
      5-7 years of experience in a relevant field
      be collaborative and communicative

We are looking for a fulltime position to work in our Chelsea office.
Be in touch here info at diagram office dot com.


Studio Manager/Social Media Coordinator

At Diagram we believe that design can improve the patient experience. We are a healthcare design studio and consultancy. We bring patient insights and prototyping early in the process of development and maintain it as a function throughout the product or service evolution. We work with various health companies from Pharma customer experience teams to healthcare foundations. We infuse design thinking into all of our processes and we’re looking for individuals who like to do the same.

Diagram seeks a high-energy, outgoing person as a Studio Operations & Social Media Coordinator for a full time position. This opportunity is ideal for an eager, self-starting and organized individual seeking to build a portfolio of social media management. You will help build an social media presence for Diagram, our podcast “Yah, No” and other exciting initiatives.

 Social Media Coordinator Responsibilities:

  • Assist with building an engaging brand presence on Instagram, Facebook, Twitter, YouTube and more
  • Community management and foster 2-way conversation with users on Instagram and Twitter
  • respond to comments from the community in a timely manner
  • Assist with supporting team in production and promotion of engaging content to coincide with website updates, recent projects/case studies, marketing messages, podcast episode launches and more.
  • Measure, analyze and report on all social media initiatives.
  • Coordinate and contribute with teams on projects
  • proactively stay on top of the latest trends, platforms and information in social media in healthcare and other competitive industries
  • Develop and manage Social Media content creation, production, and posting schedules
  • Source, write and produce on-brand content and imagery

Studio Operations Manager Responsibilities:

  • Direct oversight of and proficiency in the administrative operations and studio management. 
  • Opening office daily
  • Support in organizing for workshops/presentations including materials, catering, .
  • Maintain a strict organization of design studio including supplies, schedules/calendars of partners, overall studio maintenance 


  • Superior writing and communication skills
  • Uncanny attention to detail, unrivaled time management skills, exceptional initiative and follow-through skills
  • Ability to multi-task and prioritize assignments under high pressure in a fast-paced environment.
  • Ability to follow direction and work independently when necessary
  • Superior organizational skills
  • Rigorous work ethic and team player
  • Ability to work in a very fast-paced, dynamic environment
  • Must be strong self-starter who thinks on her/his feet to solve problems
  • Superior interpersonal and written/verbal communication skills; ability to thrive in a cross-functional, team-based
    environment is critical
  • Excellent photo editing skills and strong grasp of the visual web a plus
  • Interest in healthcare and design a plus
  • Experience with Microsoft suite and Creative Cloud a plus



We’re small so being an intern here means you’ll be IN it. We work hard when we have to, and believe that sometimes it’s a necessity to head out to an event or film for some inspiration.

You will work closely with the partners on projects ranging from healthcare companies to individual doctors. You’ll have exposure to a wide range of capabilities such as what it takes to get a co-creation session with patients off the ground and how to design for behaviors. You might even learn to make a mean green smoothie (training required).

If you’ve got the following, we’re keen to meet you:

·      design background
·      experience in healthcare is a plus, but not required
·      no fear of jumping in, even when the water is cold, rough, and it’s foggy outside
·      be self-initiated and independent
·      be willing to learn and be challenged
·      We’re looking for someone to be present in our space at least 2-3 days a week. We plan on putting in the time and energy to expose you to as much design and healthcare as you can stand.

If you’re interested, the first step is to submit a resume, cover letter, and portfolio to info at diagram office dot com.



Hope to see you here!