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About us


We believe that
design can change healthcare.

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About us


We believe that
design can change healthcare.

Diagram is a New York City-based design studio dedicated to improving healthcare experiences and health outcomes by seeing through the eyes of the patient.

We gather and translate insights from patients and providers that create better and meaningful experiences. Our expertise is in creating behavior change, supporting adherence, and designing tools that help patients better manage their conditions.

We also make a mean smoothie.


Miya Osaki brings her skills in interaction design, human-centered research, storytelling, and behavior design to create experiences that improve outcomes and empower patients. Prior to Diagram, Miya served as Director of Experience Design at Johnson & Johnson's Global Strategic Design Office where she created innovative solutions to chronic conditions. She also received a Design Matters Fellowship with the UNICEF Innovation team, working on the One Laptop Per Child initiative. She is one of the two hosts for Yah, No, a monthly podcast about starting a business at the intersection of design and healthcare with Diagram Partner, Tina Park.

Miya earned an MFA from Art Center College of Design, Media Design Program and a B.A. in Fine Art and Art History, UC Santa Cruz. She has received 2 patents and awards for her blood glucose meter UI designs. 


Tina Park has had significant experience in leading innovative research within healthcare organizations. At Johnson & Johnson's Global Strategic Design Office she pioneered a design research team implementing innovative research methods that uncover the voice of the patient. She has also held research posts at Stanford University Hospital working on Project HealthDesign--a grant funded by the Robert Wood Johnson Foundation and with the Palo Alto Medical Foundation on Diabetes management.

She is currently an adjunct instructor in The School of Visual Arts’ masters program, Design for Social Innovation. She also cohosts Yah, No, a monthly podcast about starting a business at the intersection of design and healthcare with Diagram Partner, Miya Osaki. Tina holds a B.F.A. from Pratt Institute and an M.F.A. from Art Center College of Design. Her work has been published in several textbooks and international journals.


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Timo Ho takes from his background in industrial design and design research to support patient-centered innovations across healthcare. Prior to joining Diagram, he collaborated with hospitals in Michigan to develop better approaches to patient-centered care, and designed education and facilitation tools to support glaucoma patients throughout their healthcare journey. For his graduate thesis, he developed a UI solution that integrated the benefits of electronic health records and physicians’ handwritten notes.

Timo holds a MDes in Integrative Design from the University of Michigan and a B.A in Industrial Design from the National Taipei University of Technology (Taipei Tech).


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Tory Flack uses nearly 10 years of experience as a multimedia storyteller and producer to illuminate the full spectrum of the human experience. Her belief that storytelling can affect social change has fueled her work as a performer and theatre teaching artist across the country where she has facilitated workshops for adults with developmental disabilities and at-risk and homeless women. Tory has also performed in Forum Theatre, a space that invites dialogue about issues including race, class and gender. Her most recent endeavor, Project:Girl, is a film series inspired by true stories of girlhood that works to convey the nuances and layers of the female experience. Tory holds a B.A in English and Theatre Arts from the University of Iowa where she cultivated her love for learning, a passion she continues to pursue in her every day.


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Saadiya Mutawakil comes from a blended background at the intersection of design, innovation, technology and healthcare. Most recently, she was in strategy and innovation consulting where she worked to illuminate the patient experience for biotech companies and to advance the use of technology in adult education for the U.S. Department of Education. Saadiya has also designed and piloted edtech teacher training modules for the Ministry of Education in Spain, and translated cutting-edge technology research into K-12 educational tools in the greater Boston area. She has also conducted research on obesity and breast cancer in Mauritius, and pharmacology research in the Dominican Republic.


IN THE NEWS

 
 
 
 
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Contact


We are located in New York's "Silicon Alley".

Contact


We are located in New York's "Silicon Alley".

 

Our OFFICE

151 West 19th Street, 5A
New York, NY 10011

Direction:
Take the 1 to 18th St. Station and exit at the 19th St. exit. Walk eastward 200ft, Diagram will be on your left side.  


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Careers


Design for good.

Careers


Design for good.

Senior MANAGER - DESIGN RESEARCH

We are looking for someone who wants to improve the patient experience in healthcare. This senior manager position means that you are adept at both observing and creating. You know how to ask the difficult questions in creative and inventive ways that make people want and know how to answer them. You know how to gather deep human understanding in creative, quick and actionable ways. You want to blend business needs with human needs, wants, desires, and expectations, and most importantly you know how to make this actionable.

Diagram is a design studio and consultancy working in healthcare. We strongly believe that design can improve the patient experience. We work hard to bring patient insights and prototyping early in the process of development and maintain it as a function throughout the product or service evolution. We believe that each person has something to offer and can wear many different hats. We aren’t afraid to work on a hunch, get it wrong and build it again. We’re looking for similar individuals who are up for the challenge.

Responsibilities

  • engage clients in diverse and novel research ideas and approaches (both generative and iterative)

  • use narrative strategies to share, align and interact with various stakeholders

  • develop research briefs, protocols, methods and approaches

  • execute research (including recruitment oversight, discussion guides, etc)

  • conduct thought-provoking analysis that goes beyond initial observations

  • translate or synthesize research into actionable products/services

  • guide and lead junior team members in research methods and needs

  • lead in-field research projects from start to finish

Contributions

  • share and communicate Diagram’s vision

  • actively participate in building a creative, productive, fun studio environment

  • develop collaborative, cross-functional approaches

  • be self-initiated and bring new/relevant ideas to the table

  • ability to travel

  • must be able to work 100% in office

Skills/Experience

  • demonstrate that you know how to get your hands dirty and make - not just talk

  • must have lead multi-disciplinary internal and external teams

  • must be a good storyteller

  • a no fear attitude when it comes to new methods and approaches

  • know that sometimes you have to make it in order to know if it’s right

  • simplify complex ideas

  • work quickly and efficiently - be flexible and agile

  • technical efficiency with Creative Cloud and Microsoft Office Suites

  • 3-4 years of research experience

  • have a graduate degree or equivalent

  • 5-7 years of experience in a relevant field

  • be collaborative and communicative

We are looking for a fulltime position to work in our Chelsea office.
Be in touch here info at diagram office dot com.

 

Studio Manager/Social Media Coordinator

At Diagram we believe that design can improve the patient experience. We are a healthcare design studio and consultancy. We bring patient insights and prototyping early in the process of development and maintain it as a function throughout the product or service evolution. We work with various health companies from Pharma customer experience teams to healthcare foundations. We infuse design thinking into all of our processes and we’re looking for individuals who like to do the same.

Diagram seeks a high-energy, outgoing person as a Studio Operations & Social Media Coordinator for a full time position. This opportunity is ideal for an eager, self-starting and organized individual seeking to build a portfolio of social media management. You will help build an social media presence for Diagram, our podcast “Yah, No” and other exciting initiatives.

 Social Media Coordinator Responsibilities:

  • Assist with building an engaging brand presence on Instagram, Facebook, Twitter, YouTube and more

  • Community management and foster 2-way conversation with users on Instagram and Twitter respond to comments from the community in a timely manner

  • Assist with supporting team in production and promotion of engaging content to coincide with website updates, recent projects/case studies, marketing messages, podcast episode launches and more.

  • Measure, analyze and report on all social media initiatives.

  • Coordinate and contribute with teams on projects, proactively stay on top of the latest trends, platforms and information in social media in healthcare and other competitive industries

  • Develop and manage Social Media content creation, production, and posting schedules

  • Source, write and produce on-brand content and imagery

  • Studio Operations Manager Responsibilities:

  • Direct oversight of and proficiency in the administrative operations and studio management.

  • Opening office daily

  • Support in organizing for workshops/presentations including materials, catering, .

  • Maintain a strict organization of design studio including supplies, schedules/calendars of partners, overall studio maintenance

Requirements/Skills:

  • Superior writing and communication skills

  • Uncanny attention to detail, unrivaled time management skills, exceptional initiative and follow-through skills

  • Ability to multi-task and prioritize assignments under high pressure in a fast-paced environment.

  • Ability to follow direction and work independently when necessary

  • Superior organizational skills

  • Rigorous work ethic and team player

  • Ability to work in a very fast-paced, dynamic environment

  • Must be strong self-starter who thinks on her/his feet to solve problems

  • Superior interpersonal and written/verbal communication skills; ability to thrive in a cross-functional, team-based environment is critical

  • Excellent photo editing skills and strong grasp of the visual web a plus

  • Interest in healthcare and design a plus

  • Experience with Microsoft suite and Creative Cloud a plus

 

Intern

We’re small so being an intern here means you’ll be IN it. We work hard when we have to, and believe that sometimes it’s a necessity to head out to an event or film for some inspiration.

You will work closely with the partners on projects ranging from healthcare companies to individual doctors. You’ll have exposure to a wide range of capabilities such as what it takes to get a co-creation session with patients off the ground and how to design for behaviors. You might even learn to make a mean green smoothie (training required).

If you’ve got the following, we’re keen to meet you:

  • Design background

  • Experience in healthcare is a plus, but not required

  • No fear of jumping in, even when the water is cold, rough, and it’s foggy outside

  • Be self-initiated and independent

  • Be willing to learn and be challenged

  • We’re looking for someone to be present in our space at least 2-3 days a week. We plan on putting in the time and energy to expose you to as much design and healthcare as you can stand.

If you’re interested, the first step is to submit a resume, cover letter, and portfolio to info at diagram office dot com.

 

APPLY HERE!


Hope to see you here!