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About us


We believe that
design can change healthcare.

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About us


We believe that
design can change healthcare.

Diagram is a New York City-based design studio dedicated to improving healthcare experiences and health outcomes by seeing through the eyes of the patient. We use design-centered research methods to co-create and uncover the needs of people living with chronic disease. We gather and translate insights from patients and providers and create prototypes that inform more engaging experiences.

Founded by Miya Osaki and Tina Park in 2013, Diagram has partnered with numerous hospitals, innovation teams, pharma companies and institutions to bring innovative research methods to healthcare. We have been published in academic and design journals and hold patents in user interface design. Our expertise is in creating behavior change, supporting adherence, and designing tools that help patients better manage their conditions and improve quality of life and health outcomes. We believe that only by including the patient can you design for them. 

Miya and Tina also host Yah, No, a monthly podcast about having a business at the intersection of design and healthcare. 

Diagram is New York City Minority and/or Women-Owned Business Enterprise (M/WBE) certification certified.

(We also make a mean smoothie)


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Miya Osaki  | Partner, Experience Design

Miya brings her skills in interaction design, human-centered research, storytelling, and behavior design to create experiences that improve outcomes and empower patients. Prior to founding Diagram, Miya served as Director of Experience Design at Johnson & Johnson's Global Strategic Design Office where she created innovative solutions for patients managing chronic conditions. She has received patients and awards for device designs and interfaces for people living with diabetes. She is the pioneer recipient of a Design Matters Fellowship with the UNICEF Innovation team. Miya was recently appointed as Chair to MFA Design for Social Innovation at the School of Visual Arts.

Miya earned an MFA from Art Center College of Design, Media Design Program and a BA in Printmaking and Art History, UC Santa Cruz. She has received 2 patents and awards for her blood glucose meter UI designs.


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Tina Park | Partner, Design Research

Tina has had significant experience in leading innovative research within healthcare organizations. At Johnson & Johnson's Global Strategic Design Office she pioneered a design research team implementing innovative research methods that uncover the voice of the patient. She has also held research posts at Stanford University Hospital working on Project HealthDesign – a grant funded by the Robert Wood Johnson Foundation and with the Palo Alto Medical Foundation on Diabetes management. She has served as an adjunct instructor in The School of Visual Arts’ master’s program, Design for Social Innovation.

Tina holds a BFA from Pratt Institute and an MFA from Art Center College of Design. Her work has been published in several textbooks and international journals.


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Emily Franklin | Designer

Emily is a studio artist turned designer, and a MFA candidate in the Transdisciplinary Design program at Parsons. By way of Oakland, Santa Fe, and Chicago, she is now in NYC working to join her background in visual art and design and her passion for reproductive health.

At Diagram, Emily is psyched to continue her work on designing better systems and services to eliminate cervical cancer in the United States. You can often find her hunched over her Illustrator screen, cursing the day she opted for the 12-inch MacBook. 


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Join our Team.
If you are passionate about improving the patient experience and excited to apply your talents across healthcare, we would love to hear from you! Our opportunities are listed below.



IN THE NEWS

 
 
 
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Contact


We are located in New York's "Silicon Alley".

Contact


We are located in New York's "Silicon Alley".

 

Our OFFICE

151 West 19th Street, 5A
New York, NY 10011

Direction:
Take the 1 to 18th St. Station and exit at the 19th St. exit.
Walk eastward 200ft, Diagram will be on your left side.  


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Careers


Design for good.

Careers


Design for good.

design Intern

We’re small so being an intern here means you’ll be IN it. We work hard when we have to, and believe that sometimes it’s a necessity to head out to an event or film for some inspiration. 

  

What You’ll Learn

You will be working closely with the partners on projects ranging from healthcare companies to non-profit organizations. You will be guided by our experienced team and have exposure to a wide range of capabilities such as what it takes to get a co-creation session with patients off the ground and how to design for behaviors. 

During your internship, you are also required to develop your own healthcare related project with support and feedback from the team. 

We encourage you to be inquisitive, passionate about your work, and have fun! We plan on putting in the time and energy to expose you to as much design and healthcare as you can stand, as we’re equally passionate about learning from you.

If You Have The Following, We’re Keen To Meet You

  • Design background

  • Experience in healthcare is a plus, but not required

  • No fear of jumping in, even when the water is cold, rough, and it’s foggy outside

  • Self-initiated, able to work independently yet also highly collaborative

  • Be willing to learn and be challenged

 

Additional Info

Diagram design intern is a paid internship, and the internship program begins June and completes the Friday before Labor Day.

If you’re interested, the first step is to submit a resume, cover letter, and portfolio to info at
diagram office dot com.

*The application is closed now, and will reopen in the fall.

 



Senior MANAGER - DESIGN RESEARCH

We are looking for someone who wants to improve the patient experience in healthcare. This senior manager position means that you are adept at both observing and creating. You know how to ask the difficult questions in creative and inventive ways that make people want and know how to answer them. You know how to gather deep human understanding in creative, quick and actionable ways. You want to blend business needs with human needs, wants, desires, and expectations, and most importantly you know how to make this actionable.

Diagram is a design studio and consultancy working in healthcare. We strongly believe that design can improve the patient experience. We work hard to bring patient insights and prototyping early in the process of development and maintain it as a function throughout the product or service evolution. We believe that each person has something to offer and can wear many different hats. We aren’t afraid to work on a hunch, get it wrong and build it again. We’re looking for similar individuals who are up for the challenge.


Responsibilities

  • Engage clients in diverse and novel research ideas and approaches (both generative and iterative)

  • Use narrative strategies to share, align and interact with various stakeholders

  • Develop research briefs, protocols, methods and approaches

  • Execute research (including recruitment oversight, discussion guides, etc)

  • Conduct thought-provoking analysis that goes beyond initial observations

  • Translate or synthesize research into actionable products/services

  • Guide and lead junior team members in research methods and needs

  • Lead in-field research projects from start to finish


Contributions

  • Share and communicate Diagram’s vision

  • Actively participate in building a creative, productive, fun studio environment

  • Develop collaborative, cross-functional approaches

  • Be self-initiated and bring new/relevant ideas to the table

  • Ability to travel

  • Must be able to work 100% in office


Skills/Experience

  • Demonstrate that you know how to get your hands dirty and make - not just talk

  • Must have lead multi-disciplinary internal and external teams

  • must be a good storyteller

  • A no-fear attitude when it comes to new methods and approaches

  • Know that sometimes you have to make it in order to know if it’s right

  • Simplify complex ideas

  • Work quickly and efficiently - be flexible and agile

  • Technical efficiency with Creative Cloud and Microsoft Office Suites

  • 3-4 years of research experience

  • Have a graduate degree or equivalent

  • 5-7 years of experience in a relevant field

  • Be collaborative and communicative


We are looking for a full-time position to work in our Chelsea office.
Be in touch here info at diagram office dot com.


APPLY HERE!

Hope to see you here!